David Hamilton, president, Banking, SunGard

Wissam Khoury, managing director, Middle East, Banking, SunGard

Learn More about the Ten Trends Influencing the banking industry for 2012 and beyond. Develop your understanding of the issues banks must address in order to ensure they re-build trust and create value for their shareholders in the medium to long term.

Richard Willcock, product specialist, Banking, SunGard

Establishing Operational Maturity Across Your Reconciliation Operation

The operational maturity of an organization determines its ability to effectively process the account, cash flows, trading and transactional activity that support its core business with the least associated cost and minimum risk.  Join this session to find out how to establish a level of operational maturity across your reconciliation operation to help refine cash processes, lower the total cost of ownership and optimize business processes for greater efficiency.

Who Should Attend:
Operations, Back-office, Financial Control, Liquidity and Cash Management and Reconciliation

Dean Young, vice president, product management, Banking, SunGard

Bank Readiness Index (BRI): Survey Findings and Demonstration of the BRI Tool

Consumer behaviour is changing. How ready is your bank to address your customers' preferences and expectations?
Join this session to hear of the findings from the Bank Readiness Index survey that was conducted across more than 100 banks and 1000 customers. Take the BRI survey and learn how your your bank's multi-channel, mobility, social media and customer metric strategies rank against your peers.

Who Should Attend:
Retail and Branch Banking, Alternate Channel Management, Customer Service, Relationship Management and Marketing

Jamie Bristow, director of risk solutions, Middle East, Banking, SunGard

The Benefits of Credit Workflow Automation
Lending is the principal business activity for commercial banks – typically their biggest asset type, largest income earner and most significant source of risk.  In this session we will explore how the automation of end to end commercial credit processes can enable banks in the Middle East to become more Customer-centric; building stable and profitable customer relationships, enhance efficiency of the lending lifecycle; reducing costs and improving responsiveness and proactively manage credit quality, the loan portfolio and ensure regulatory compliance.

Who Should Attend:
Commercial Lending, Credit Risk Management, Portfolio Management and Performance Management

Vincent Kilcoyne, product manager, Banking, SunGard

The Broadened Role of the Treasurer & Risk Manager – Part I

Efficient risk management must ensure bank’s liquidity, solvency and effective liability management.  Today Stewardship of the Balance Sheet is critical for success.  Learn more about the broadened role of the treasurer and risk manager when dealing with compliance, complexity and cost.

Who Should Attend:
Asset Liability Management, Treasury Management and Liquidity Management

Richard Willcock, product specialist, Banking, SunGard

Mohammad Abid, head of IT, Doha Bank

Understanding the Three Steps to Achieving Operational Maturity
Financial institutions today are providing more services with greater complexity, across a wider variety of asset classes.
Operations need to support this growth while at the same time seeking to consolidate their environment to achieve economies of scale and provide greater visibility across processes and regions. This needs to be achieved while evolving the operations function in order to capitalize on the opportunities presented using a ‘review and refine’ optimization strategy.
Join this session to find out how your organization can achieve operational maturity by managing operational growth, consolidating reconciliation operations and optimizing business processes.

Panel Discussion
Join this panel discussion, featuring leading Middle Eastern Bank, Doha Bank, to hear how the automation of reconciliation processes can deliver greater transparency and control.

Who Should Attend:
Operations, Back-office, Financial Control, Liquidity and Cash Management and Reconciliation

Dean Young, vice president, product management, Banking, SunGard

Qasif Shahid, executive vice president remote banking and business development, MCB Bank Pakistan

Panel Discussion: What Customer Experience Means to Consumers in the Middle East
Banking behaviour is evolving in response to changing consumer trends. Access to technology and information has placed the customer in the driver's seat. Not only does he know more, he also demands more; convenience, better service and greater value.
Join us for a panel discussion with leading bankers from the region as well as experts from SunGard to learn which consumer trends are impacting banking behaviour and understand the extent to which banks in Middle East are in step with rapidly changing consumer behaviour.

How Banks Can Gear up to Deliver Value to a Fast Evolving Consumer Base
Banking customers today are becoming increasingly more reliant on digital channels to interact with their banks, radically changing banking business models and redefining the customer experience. A bank’s readiness to respond to today’s consumer requirements will define its ability to retain their existing customers and attract the next generation.
In this session, we will discuss how banks will need to devise comprehensive strategies around mobility, multi-channel, social media and customer metrics capabilities in order to remain relevant to their customers.

Who Should Attend:
Retail and Branch Banking, Alternate Channel Management, Customer Service, Relationship Management and Marketing

Kaizad Cama, director, Ambit Risk Institute, Banking, SunGard

Building & Evaluating Credit Risk Models
Basel regulations and international best practice require the use of credit models to underpin capital calculation and allocation, and to inform lending decision-making and pricing.
However, developing rigorous and accurate models can be difficult in practice. In this session we will provide an overview of how credit models can add value to commercial lending operations and the main elements to consider when building, evaluating and refining them so that they measure risk usefully.

Who Should Attend:
Commercial Lending, Credit Risk Management, Portfolio Management and Performance Management

Vincent Kilcoyne, product manager, Banking, SunGard

Emile Moukarzel, head of market risk, Commercial Bank of Dubai

The Broadened Role of the Treasurer & Risk Manager – Part II
Efficient risk management must ensure bank’s liquidity, solvency and effective liability management.  Today Stewardship of the Balance Sheet is critical for success.  Learn more about the broadened role of the treasurer and risk manager when dealing with compliance, complexity and cost.

Customer Case Study
Hear how Commercial Bank of Dubai ensure effective balance sheet management along with a best practice approach.

Who Should Attend:
Asset Liability Management, Treasury Management and Liquidity Management

Fouad Aboualwan, country manager, SunGard

Mohamed Amer, global head of IT , Beltone Financial

Olivier Gueris, chief operating officer, Qatar Exchange

Maurice O'Gorman, chief operating officer , NCB Capital

Investing and trading on the Middle East exchanges remains challenging for market participants and global investors: issues of market structure, foreign ownership limits and connectivity need to be taken into account. Join executives from institutional investors, brokers and exchanges for a panel session on the technology and business solutions offered by local venues, vendors and brokers.

Olivier Gueris, chief operating officer, Qatar Exchange

Oliver Lee, head of risk management, SHUAA Capital

Dr Ryan Lemand, senior economic adviser and the head of risk management, Emirates Securities & Commodities Authority

Amir Suleman, regional head, Middle East, Front Arena, in SunGard’s capital markets business , SunGard

Past and forthcoming changes in regulation, the ever increasing need for offering innovative financial products to survive and stay ahead in tough markets are just some of the main issues facing the Capital Markets industry today. Join our esteemed panel members as they explore these industry trends & challenges, using expert opinion and market insight, and discuss how the use of best-of-breed technology can help to remain competitive and seize new business opportunities.

Who Should Attend:
Brokers, Traders, Bankers, Investors, Treasurers, Cross asset trading, Treasury management, Electronic Trading, High Frequency Trading